Maximize Veterinary Hospital Efficiency With a “Doctor First” Approach

As veterinary hospitals navigate rising costs and operational pressures, they must find ways to maximize efficiency without compromising patient care. One simple shift is making a big difference – restructuring how doctors and technicians work together to speed up appointments, streamline communication, and improve patient outcomes.

Rethinking the Traditional Workflow

In many hospitals, wellness exams begin with a veterinary technician gathering the pet’s history, only for the doctor to ask the same questions again – forcing the clients to repeat themselves. This duplication wastes valuable time and slows down appointment flow.

Instead, some hospitals are adopting a “doctor-first” approach, where both the doctor and technician enter the exam room together at the start of the visit. This shift has led to:

• Shorter exam times: Some clinics have cut appointment durations in half, enabling doctors to see more patients without sacrificing quality care.
• Streamlined communication: Doctors and technicians work together from the start, reducing redundancies and improving workflow efficiency.
• More accurate medical records: While the doctor examines the pet and speaks with the owner, the technician records notes in real time. The doctor can then review and refine the records on the spot, ensuring accuracy and completeness.
• Expanded technician skills: Technicians can gain more experience and develop a deeper understanding of patient care, enhancing their skills and contribution to the team.

A Win-Win for Teams, Clients, and Pets

Making adjustments in a hospital setting – even simple ones – takes time and refinement to get just right. But small workflow changes can have a big impact. By implementing a doctor-first approach, hospitals can streamline workflows, reduce wait times, and improve communication, leading to better outcomes for pets, owners, and teams.

Ready to improve efficiency in your hospital? Fill out the form below to connect with KSM’s veterinary consulting team and explore strategies for improving efficiency and profitability.